Cyber-attack causes disruption at Capita

Outsourcing giant Capita plc has become the latest target of cyber criminals.

Capita, which provides a crucial role in terms of several high-profile sector contracts, said that on Friday 31 March it experienced a cyber incident primarily impacting access to internal Microsoft Office 365 applications. 

This caused disruption to some services provided to individual clients, though it stressed that the majority of its client services remained in operation.

The company is understood to have in the region of £6.5billion-worth of public sector contracts, spanning London’s congestion charge system to recruiting soldiers for the army. 

Its largest government customer is the Department for Work and Pensions, which has given £2billion of work to Capita, mostly on its disability payment assessment services, although it also serves the National Cyber Security Centre, the Cabinet Office and other government agencies.

In a statement Capita said: “Our IT security monitoring capabilities swiftly alerted us to the incident, and we quickly invoked our established and practised technical crisis management protocols. Immediate steps were taken to successfully isolate and contain the issue. The issue was limited to parts of the Capita network and there is no evidence of customer, supplier or colleague data having been compromised.”

“Working in collaboration with our specialist technical partners, we have restored Capita colleague access to Microsoft Office 365 and we are making good progress restoring remaining client services in a secure and controlled manner.”

“We will update the market further, should there be a need to provide any additional information, in due course.”

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